Frequently Asked Questions
Last updated: September 21, 2026
These answers match the Shipping Policy and Refund & Return Policy on this website. If a detail here ever conflicts with a policy page, the policy page controls.
Contact
AOld Flame LLC
9640 E Arapahoe Rd
Greenwood Village, CO 80112
United States
Email: info@aoldflame.com
Phone: +1 404-229-3770
Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Saturday–Sunday: Closed
Orders & Payment
What currency do you charge?
All prices are in U.S. dollars (USD). Applicable sales tax is calculated at checkout based on the shipping address.
What payment methods do you accept?
We accept the payment methods shown at checkout on aoldflame.com, including major credit and debit cards processed by Shopify Payments.
When is my order confirmed?
You will receive an order confirmation email after checkout. An order placed after 6:00 PM Mountain Time, or on a Saturday, Sunday, or U.S. federal holiday, begins processing the next business day.
Can I change or cancel an order?
You may request a cancellation within 72 hours of placing the order, if the order has not shipped. Email info@aoldflame.com with your order number. After the package ships, use the return process instead.
Do you require an account to check out?
No. Guest checkout is available. Creating an account is optional and is used only to view order history.
Shipping
Where do you ship?
We ship to all 50 United States and the District of Columbia. We do not currently ship to U.S. territories, P.O. boxes that a carrier cannot serve, or APO/FPO/DPO military addresses.
Is shipping really free?
Yes. Standard shipping is free on qualifying orders to the 50 United States and D.C. There is no minimum order value. The checkout total is the merchandise price plus any applicable sales tax.
How long does delivery take?
• Handling time: 2–4 business days (Monday–Friday, excluding U.S. federal holidays).
• Order cutoff: 6:00 PM Mountain Time.
• Transit after shipment: 3–4 business days for most U.S. addresses.
• Estimated total: 5–8 business days from the order date for most U.S. addresses.
These times are estimates. Weather, carrier delays, remote locations, Alaska, Hawaii, or an incomplete address may add time.
Where do orders ship from?
9640 E Arapahoe Rd, Greenwood Village, CO 80112, United States.
How do I track my order?
When the order ships, we send a carrier tracking number to the email used at checkout.
What if my address is wrong?
Enter a complete U.S. street address, including apartment, suite, or unit number. AOld Flame LLC is not responsible for delay or loss caused by an incorrect or incomplete address provided by the customer. If a package is returned because of an address error, we may charge the actual cost to reship or issue a refund minus non-recoverable carrier fees.
What if my package is damaged or lost?
Contact us within 30 days of the estimated delivery date at info@aoldflame.com. Include your order number and, for damage, photos of the product and packaging. We will investigate with the carrier and arrange a replacement or refund.
Returns & Refunds
What is your return window?
30 days from the delivery date shown by the carrier.
Can I return an item I simply do not want?
Yes, if the item is unused, in original packaging, with all accessories and tags, and in resalable condition.
Who pays return shipping?
• Quality defect, wrong item, or our shipping error: AOld Flame LLC pays return shipping.
• Change of mind or other non-defect returns: the customer pays return shipping.
Is there a restocking fee?
No. The restocking fee is $0.
How do I start a return?
Email info@aoldflame.com with your order number, the item, and the reason. Do not mail a return to our office until we send return instructions. The business address is the return receiving address after we approve the request.
When will I get my refund?
After we receive the return, we inspect it within 6 business days and refund the original payment method within 6 additional business days if the return is approved. Bank or card posting time is controlled by your payment provider.
Can I return lighting products?
Table lamps, floor lamps, pendant lights, night lights, and other electrical items may be returned if they are unused, uninstalled, not powered on beyond a brief function check, and complete with all parts. Items that have been installed or used may be accepted only for a verified quality defect.
What cannot be returned?
Items returned after the 30-day window, used or damaged by the customer, missing parts or original packaging, or returned without prior notice may be refused or refunded only in part.
Products
Are the products shown the products I will receive?
Product titles, descriptions, and the first image identify the item you are buying. Lifestyle photos show suggested use. Color may vary slightly by screen.
Are lighting products safe for U.S. home use?
Use only as described on the product page. Follow the included instructions. Do not install hard-wired lighting unless you are qualified to do so. Keep lighting away from water unless the listing states it is rated for that use. These products are decorative home accessories, not toys.
Do items contain food or candy?
No. Gummy Lab is a design theme. Products are not edible.
Privacy & Data
Do you sell my personal information?
See our Privacy Policy. We use order data to fulfill purchases, provide support, and meet legal and tax requirements. California and Colorado residents may have additional privacy rights described on that page.
How do I contact you about an order or a policy question?
Email info@aoldflame.com or call +1 404-229-3770 during support hours. Include your order number when you have one.
Still need help?
Email info@aoldflame.com. We reply during Monday–Friday, 9:00 AM–5:00 PM Mountain Time.