Refund policy
Refund & Return Policy
Last updated: September 20, 2026
At AOld Flame LLC, we want you to be satisfied with your purchase. If something is not right, our return process is straightforward and consistent with the information shown at checkout and in Google Merchant Center.
1. 30-Day Return Window
You have 30 days from the date of delivery to request a return. The return window starts on the delivery date, not the purchase date.
To be eligible for a refund, items must meet the following conditions:
• Condition: Unused and in resalable condition.
• Packaging: Returned in the original packaging with all tags, manuals, cords, hardware, and accessories.
• Proof of purchase: Your order number or original receipt must be provided.
Change-of-mind returns are accepted when the conditions above are met.
2. Lighting & Electrical Items
Table lamps, floor lamps, pendant lights, wall lights, night lights, and other electrical items may be returned within the 30-day window, including items whose packaging has been opened or that have been powered on for inspection.
The product must be complete with all parts, bulbs (if included), adapters, and cords. Items damaged by installation, modification, misuse, or neglect are not eligible for a change-of-mind return. Defective items and items damaged in transit remain eligible.
3. Return Shipping Costs & Fees
• Faulty, damaged, or incorrect items: If the product is defective, arrived damaged, or we sent the wrong item, AOld Flame LLC covers 100% of the return shipping cost. We will email a prepaid return label when required.
• Change of mind: If you return an item because of style, size, color preference, or because you no longer want it, the customer is responsible for return shipping.
• Restocking fee: We do not charge a restocking fee ($0.00).
4. How to Start a Return
1. Email info@aoldflame.com with your order number and the reason for the return. Do not ship a return before you receive confirmation.
2. Our team will review your request and send return instructions.
3. Ship the package to the return address below using a trackable method and keep your receipt.
Returns sent without prior authorization may be delayed or ineligible for a refund.
5. Refunds & Processing
• Inspection: After the return arrives at our facility, we inspect it within 6 business days.
• Issuance: Approved refunds are issued to the original payment method within 6 business days after inspection.
• Amount: Refunds include the product price paid. Original outbound shipping is not refunded on change-of-mind returns because standard shipping is free. If we made an error or the item was defective or damaged, we refund the product price in full.
• Timing: Your bank or card issuer may take additional time to post the credit after we issue it.
6. Exchanges
We do not process direct exchanges. Please return the original item for a refund and place a new order for the item you want.
7. Cancellations
You may cancel an order within 72 hours of purchase if the order has not yet shipped. Email info@aoldflame.com with your order number. Once an order has been handed to the carrier, it can no longer be canceled and must follow the return process after delivery.
8. Non-Returnable Situations
We cannot accept a return or issue a refund if:
• The 30-day window after delivery has expired;
• The item is incomplete, used beyond inspection, installed, modified, or damaged by the customer;
• The package was delivered to an incorrect address supplied by the customer;
• The return was sent without authorization and cannot be identified.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at info@aoldflame.com. Include your order number and clear photos of the product, packaging, and any damage. We will arrange a replacement or refund.
Company Information
Store name: AOld Flame LLC
Website: https://aoldflame.com/
Email: info@aoldflame.com
Phone: +1 404-229-3770
Return & business address:
9640 E Arapahoe Rd
Greenwood Village, CO 80112
United States
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM MT
Saturday–Sunday: Closed
We aim to respond within 1–2 business days.