Shipping policy
Shipping Policy
Last updated: September 20, 2026
AOld Flame LLC ships consumer home, desk, carry, and lighting accessories to customers in the United States. This policy describes where we ship, how long delivery takes, and what shipping costs.
1. Shipping Destinations
We currently ship to all 50 United States and the District of Columbia.
We do not ship to U.S. territories, P.O. boxes that a carrier cannot serve, or APO/FPO/DPO military addresses at this time.
2. Ship-From Location
Orders are fulfilled and shipped from:
9640 E Arapahoe Rd
Greenwood Village, CO 80112
United States
3. Shipping Costs
Standard shipping is FREE on all qualifying orders to the 50 United States and the District of Columbia. There is no minimum order value.
The price you pay at checkout is the merchandise price plus any applicable sales tax. There are no additional shipping charges for standard delivery within our shipping area.
4. Processing (Handling) Time
• Order cutoff time: 6:00 PM MT, Monday–Friday.
• Handling time: 2–4 business days (Monday–Friday, excluding U.S. federal holidays).
• Orders placed before 6:00 PM MT on a business day enter the same day’s processing queue.
• Orders placed after 6:00 PM MT, or on Saturday, Sunday, or a U.S. federal holiday, begin processing the next business day.
5. Transit & Total Delivery Time
• Transit time after shipment: 3–4 business days for most U.S. destinations.
• Estimated total delivery time: 5–8 business days from the order date for most U.S. addresses.
These timeframes are estimates. Weather, carrier delays, remote locations, or an incomplete address may add time. Alaska and Hawaii are included in free standard shipping; transit to those states may occasionally take longer than 3–4 business days.
6. Order Tracking
When your order ships, we send a shipping confirmation email with a tracking number and a carrier tracking link.
7. Delivery Address
Please confirm that your shipping address is complete and correct at checkout, including apartment, suite, or unit number. AOld Flame LLC is not responsible for delays or loss caused by an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, we may charge the actual cost to reship or issue a refund minus any non-recoverable carrier fees.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, contact us within 30 days of the estimated delivery date at info@aoldflame.com. Include your order number and, if the item is damaged, photos of the product and packaging. We will investigate with the carrier and arrange a replacement or refund.
9. Refused or Undeliverable Packages
If you refuse delivery, or if the carrier marks the package undeliverable for a reason other than our error, we will inspect the returned package. If it is unused and complete, we will refund the product price. Original shipping remains free; outbound shipping is not deducted because standard shipping is $0.
Company Information
Store name: AOld Flame LLC
Website: https://aoldflame.com/
Email: info@aoldflame.com
Phone: +1 404-229-3770
Business & shipping origin address:
9640 E Arapahoe Rd
Greenwood Village, CO 80112
United States
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM MT
Saturday–Sunday: Closed